Care Lite
Light ongoing support after the first win — the recommended attach to QuickStart.
Keep the first win working
Care Lite covers light ongoing support for the department and process that went live in QuickStart. It bridges to Dept Rollout when you are ready and keeps hypercare from turning into an unpaid tail.
Where this sits on the path
- Step 1
QuickStart
One department and one named process live on DocuWare, with written success criteria and a single approval path.
30–60 days (planning window) - Step 2
Care Lite
Light ongoing support after the first win — the recommended attach to QuickStart.
- Step 3
Dept Rollout
Expand after QuickStart success — still disciplined, not multi-department big-bang. Care Standard attaches on Rollout.
Common questions
Can you roll out every department in one project?
Not as QuickStart. Land one department and one process, then expand through Dept Rollout. That sequence is how DocuWare programs stay controlled.
We’re fine with shared drives — why change?
If you cannot name a process, an owner and a win condition inside 30–60 days, the honest answer is nurture or disqualify. When you can, QuickStart makes that first win concrete.
Doesn’t generative AI replace a document management system?
It is the wrong comparison. Generative AI does not provide controlled filing, retention and approval workflow — DocuWare does. The two can coexist; one does not replace the other.
What happens after the first win?
Care Lite is the recommended attach, then Dept Rollout when you are ready, with Care Standard on Rollout. No unpaid tail after hypercare.